Restoring your mail login. Recovering an email address. How to recover old email
In the modern world computer technology There are practically no people anymore who do not have a personal email account. Moreover, many people have several such electronic mailboxes (e-mails) that they use for work and personal purposes. There are many different services for creating mail, and you can create an unlimited number of mailboxes.
Sometimes it happens (especially if a person is registered on many different servers) that the mail login is forgotten.
Login is your name or nickname, a combination of symbols, letters or numbers that you entered when registering on a particular service. If you forget one of the login or password lines, you will not have access to your mail. Let's figure out how to restore your login and access to your email inbox.
Restoring mail
- During the process of registering a mailbox on a particular resource (yandex.ru, Google, mail.ru, etc.), an additional email address is requested for security purposes. With its help, you can later recover lost data, be it a login or password. After making a request for restoration, you will receive a letter with the data you are interested in. All you have to do is go to the website of the mail (from which you forgot your login), click on the “Recover” button, then click “Forgot your login or password” or “Help” and request a letter with your data, simply following the instructions. In this case, the service can proceed in two ways:
- send it to you at another email address forgotten login and password;
- send a letter with a link to reset your password (the login will remain the same and will be indicated in the letter).
- You can also ask your family and friends with whom you communicated by mail to remind you of it (for example, dictate it over the phone).
- It is also possible on some servers to restore access using a mobile phone. To do this, after clicking the help or recovery button, enter your mobile phone, and your details will be sent to you in a message.
To protect against intruders and unauthorized access to your mailbox, the administration of most services sends to your cell number verification code to access the resource. But to do this, you need to have a phone number that was previously linked (and verified) to your mailbox. In some cases you may have to specify this too.
Since you came to this article, it means that you also saw an unpleasant window with the words “Invalid username or password” when logging into your mail.ru mailbox.
This message appears for one of two reasons: either you actually entered the wrong username or password, or the mailbox was hacked. In both cases, you can regain access, and now I will show you everything possible options solutions to this problem.
Incorrect login
To access mail, you must know your login, that is, the exact address of the mailbox. It would seem like a trivial thing, but about half of the users cannot log in precisely because of this.
The fact is that there are four types of logins on Mail: mail.ru, inbox.ru, bk.ru and list.ru.
For example, I have an email on my Mail with the name dima. And my address may be [email protected], [email protected], [email protected] or [email protected]. This is all different boxes. If you don’t remember exactly what is written after the “dog” sign, then problems may arise with the entrance.
You can select the correct option in the login form on the right.
Users also often make mistakes in the name itself. For example, a person has an address [email protected], and he points [email protected]. An error of one letter or number matters - after all, these are two different boxes.
If you don't remember your login. It also happens that the user does not know his email address at all. In this case, there is only one option: contact someone who knows him. This may be the person who registered it for you. Or you can contact the people to whom you wrote from this mailbox. If they haven’t deleted the emails from you, then you can easily find out your login. To do this, you just need to open the letter and look at the address indicated at the top of it.
Wrong password
There is often a situation when the user knows exactly both the login and password, but still cannot get into the mailbox. The solution is very simple: open the Notepad program (Start → All Programs → Accessories → Notepad) and type the password. Then we copy it and paste it into the login form on Mail.
Jokes aside, I have repeatedly encountered the situation where a person knows exactly the password, but enters it incorrectly every time. After all, it is printed under asterisks and the error cannot be seen.
Password recovery
So, you've tried all possible options, but you still can't log in. All that remains is to recover the password. This is always done the same way:
1. Open the website mail.ru
2. In the upper left corner, where you enter your mail, click on “Forgot your password?”
3. We indicate the address of your mailbox and click on “Recover”.
Recovering using an additional box
If you have secured yourself in advance and indicated an additional mailbox, then you will see the following window:
In the empty field we enter the hard-to-read code on the left side and click “Restore”, after which we receive the following message.
We open it and see that to restore you need to follow the link.
We print it in both one and the second field, and enter the mail. Now you can get into it using this password.
Recover using your phone
If the mail is linked to phone number, then the process is as simple as with the extra box. The following message appears:
Enter the code from the picture and click “Receive code via SMS”. The following window appears:
All you have to do is wait for an SMS message to your linked phone number (usually it arrives within a minute) and receive the code.
By answering your secret question
Previously, when registering on mail.ru, you had to select a secret question (the answer to which only you know) and indicate the answer to it. This is especially true for old boxes that are more than two years old.
If you specified it, then this window will appear:
You just need to type the answer to this question and if it turns out to be correct, the system will immediately allow you to change the password for the mailbox, after which it will open it.
If it doesn't work out
If there is no linked phone or other mailbox or the answer to the secret question does not suit, then there is nothing left to do but select the item I do not have access to the specified mailbox/phone number/I don’t remember the answer.
In this case, we will be asked to fill out a form like this:
We fill it out carefully. Pay special attention to the “How to contact you” section. You need to enter your address here email box. This is where the decision will come, so if you don’t have another email, you must register it. It’s better to open it on Yandex or Google.
If you have been hacked
Very often you cannot enter your mailbox because it has been hacked. And this applies even to those who have nothing valuable there.
It happens that a person has just registered his email, has not yet had time to send a letter to anyone, and it has already been hacked. This happens for various reasons: the password is too simple, viruses, spyware and much more.
If this happened to you, then when you try to restore access, the following message will appear:
The situation is sad, because in this case, regaining access to the mailbox will be longer and more difficult. But don’t despair and enter your mobile phone number and the code from the picture. You will receive an SMS message on your phone with a digital code that you will need to enter in an additional window.
After this, the following form opens:
We fill it out very carefully. Often after this another, more detailed questionnaire appears.
We also fill it out very carefully. If you cannot answer any questions, skip.
Please note the “How to contact you” field. You must include your other email address here. If it's not there, you'll have to open it. You can do this for free on Yandex or Google.
After submitting the completed form, we receive the following message:
Now we are patiently waiting for a decision on our issue. It will be sent to the email address specified in this form.
As a rule, the answer comes within a few days. For example, it came to me the next day, and it was Sunday.
If you sent the correct information, you will receive a letter something like this.
If you receive a refusal to restore (and this can happen due to an incorrectly filled out form), try going through this procedure again, indicating other expected data.
Unofficial password recovery method
If all else fails, there is another recovery method.
First, we need another mailbox on mail.ru. You can register a new one or ask someone you trust. Having a mailbox, we do the following:
1. We go into it and click the “Write a letter” button.
2. In the subject line we write “Password recovery”, in the addressee line - [email protected]
In the body of the letter you should write about when access was lost, inform that the mail was hacked and ask for a package of documents that is necessary to restore it. Don't forget to indicate full address box.
You will receive a response shortly, telling you what information you need to provide.
If you registered the box using your real data, then you can report this, and perhaps you can get by with just a photo of your passport or birth certificate.
If the data is not real, then you will need to provide as much information about the mailbox as possible, namely:
- Personal settings (filters, etc.).
- Personally created folders.
- Latest incoming and outgoing emails.
- Data specified during registration (first name, last name, date of birth, etc.).
- Answer to the secret question (if changed, then everything security questions and answers to them).
- Your previous passwords (all the ones you remember).
If you manage to prove that this is your mailbox, then you will soon receive a notification about this, and then a link to change your password (it will work for 72 hours).
- To prevent this from happening again, attach your phone number to the mailbox. And specify complex passwords: about 14 characters long, using numbers and upper and lower case letters (upper and lowercase).
- Write down your usernames and passwords in a safe place.
- When communicating with Mail support, write very detailed letters, providing as much information as possible.
- Be extremely polite to them. Do not accuse or be rude under any circumstances!
You can restore access to your account yourself using a verified phone number, email address, or answer to a security question. To get started, follow the instructions on the access recovery page.
If for some reason you are unable to restore access on your own, the recovery form will help you.
Restoring access using a questionnaire
To ask for help, fill out the access restoration form. First, Yandex.Passport will check the profile automatically, and as a result, it can immediately restore access to the account. Therefore, try to remember as much as possible about your account.
Advice. If possible, fill out the form on the computer (phone, tablet) from which you usually access Yandex. When restoring, Passport tries to distrust new IP addresses and computers, making it more difficult for hackers to gain access to your account.
In some cases, additional verification may be required and your profile will be sent to support.
How does this work
All data you enter is checked automatically, so try to fill out the fields as accurately as possible : with the same letters e/e, in transliteration, if you used it, and so on. If you are not sure that you remember your Old Password or the exact spelling of the first and last name, enter as you remember or add other options (to do this, click the + button next to the field).
The more you remember about how you used your account and what data you provided in it, the more likely it is that access to your account will be restored. At the last step, you will need to attach a photo of you with your passport, driver's license or international passport. We ask that you take a photo with your document so that no one can gain access to your account by stealing your document.
Photo requirements
If after submitting the form you receive a message “The profile data does not match the account information”:
Please check if you have entered the correct login before filling out the form. Our recommendations will help you remember the correct spelling of your login.
Try to answer all the questions for which you remember the answers at least approximately.
Try filling out the form again on that computer or mobile device, from which you usually access Yandex.
In the last article we talked about, today we’ll talk about recovery. Restoring a mailbox from mail.ru is required for various reasons, but this is mainly due to the lack of a password. Without writing down data, it is difficult to remember it later. There are also frequent cases when a mailbox is deleted, and then the user wants to restore it. Is it possible to get my data back? There are several ways and everyone will find the easiest one for themselves.
How to restore access to mail if you deleted it?
There are cases when mail is not needed, but after some time, it turns out that without it it is impossible to access some service or it is impossible to communicate with other users. What can I do?In this case, you need to first go to home page search engine Mail.ru. Then write your username and password in the data entry field. If you remember them, then you don't need to do anything else. The mailbox will be restored and you will be able to use it again. However, there is one caveat - you will no longer be able to restore the data that was stored in the box.
This is perhaps the simplest and most obvious way to restore mail on Mail.ru. But only ideally can you remember your login and password. What should those who don’t remember this data do?
In this case, there are several options for resolving the issue, but everything will depend on what data you remember about your mailbox and profile.
Recovering mail by phone
It's good if you know your mail login on Mail.ru. First, click on the link “Forgot your password?”You will be offered ways to recover your password. Among them you will also find an option to restore access via a mobile phone. But this method will only work if you entered this information when registering your profile.
Usually the phone number is connected to the mail and account at once. The phone data is not shown to anyone and is only needed to confirm login in such specific cases. If you used a phone number during registration, then simply select the “recovery by phone message” method.
Confirmation via SMS is already practiced in many services and is no different in the same VKontakte or Google. You enter your phone number as usual, and the last four digits are entered in the field provided for this purpose.
The message arrives quite quickly. The code must be entered in the window that appears and your mail will be available to you again.
What to do if the phone number does not help in your case? For example, you did not enter your data and now you cannot use such a function? Then choose an answer to the security question.
It was initially entered when registering an account and mail. You had to choose one of the questions and write your answer. This is one way of identifying users so that the system can only grant access to the user who remembers the answer to the question asked.
If you know both the question and the control answer to it, then just select your question from the list and write your answer, which you entered during registration. Only this one will work.
After entering the required data, the system will ask you to enter the code in the image. At this stage, after confirming the data, you will resume access to your mail.
If you don’t remember the answer, you need to click on the “I don’t remember the answer” link and select other options.
If the security question and answer option is not your option, then try contacting technical support for help. In fact, this is a common practice, and it is supported in many other services, for example, Skype.
The Mail.ru website has a special form for this. After you click on the “I don’t remember the answer” link, you will be offered this very contact form.
In order for you to be able to access your remote mail, enter the personal information you used when creating it. That is, you will have to remember what you can. Specialists will use this data to not only verify that it is your email, but also to quickly find the data you used to register and restore your access.
For example, you will have a question - “when was mail created?” Of course, you won’t remember the specific date, but you can probably give an approximate range. Select the most appropriate value and continue to indicate the remaining data.
Among the data you will see a line with a password. It will be called “Registration Password”. It will need to be filled out and if you do not remember your password, then enter a new set of complex characters and be sure to write it down in a separate file.
You also need to take into account that you have an additional mailbox. If it is not there, then it is unlikely that you will be able to restore access to Mail.ru using this particular method. When you registered your mail for the first time, you specified an additional mailbox so that in case of problems you could access the second mailbox. If you missed this moment during registration, then nothing can be done. If you did, then this is where the specialists from the Mail.ru support service will send you the data for recovery. Enter your email and specialists will send you a link to it if the email can be restored.
When all the data is filled in, click on the “Submit” button and now you will need to answer a series of questions.
Despite the fact that the recovery procedure through the support service seems long, this is exactly what protecting personal data and yours looks like. personal information. You will have to answer questions that will help the support specialists understand that you are the owner of the account.
The more information about yourself you write, the greater the chance that your access to your mail will be restored.
After filling out, all you have to do is wait for a specialist from the support service to respond. The time always varies and depends on the workload of specialists. A letter will be sent to your additional mailbox containing a link. Follow the link and in the window that appears, enter your New Password. This will restore access to your deleted mail.
Video instructions for email recovery
Watch the video instructions to understand exactly how to restore a mailbox from Mail.ru.Thus restore remote access to a Mail.ru mailbox is possible, but to do this you need to remember as much information as possible that was entered when registering your mail. If you manage to remember the data, then recovery will not take you even two minutes. Otherwise, you need to contact technical support, and what decision the specialists will make will depend on the correctness and completeness of your answers.
If you are wondering how to restore mail on Yandex, it means that you have forgotten the credentials that you need to enter for authorization, or you have not visited your account for a long time. We will tell you in this article what to do in both cases.
How to restore mail on Yandex?
In a situation where you have forgotten your login or password for your email account, you can help will come a special website service that will help you remember your data. What do you need to do to use it?
First, you need to find out exactly which identifier you cannot restore in memory, namely: login or password. How to restore mail on Yandex? You can find out your login in the following ways:
- Use the autofill feature (if you have it activated in your browser). To do this, simply go to the main page of the Yandex website and double-click on the empty field called “login”.
- Ask acquaintances, friends with whom you exchanged by email earlier from this email so that they send you your address or a link to your account on the “Ya. Ru."
As a last resort, to restore your login, you can contact technical service site. Via form feedback you need to indicate all the data that you may have entered when registering your email. After writing your appeal, you will have to wait approximately 1-2 days until it is reviewed by specialists.
How
If you have lost the second identifier required for authorization, then you also have several options for how to remember it. How to restore mail on Yandex? We go to the main page of the site. In the upper right corner, under the data entry fields, there is a link “Forgot your password?”. Click on it and receive hints from the Yandex system. She will offer you several options to solve the problem:
Is it possible to restore Yandex mail?
Please note the fact that is stated in the terms of the site agreement, which states that if no activity is recorded on the email within six months, the account will be deleted. That is, if you do not send messages yourself, but receive them regularly, then the profile is saved for you.