Why the Internet does not work on the phone: Main reasons + problem solution
On devices running under the Android platform, this is a very common problem.
In any case, it would be useful to understand what are the causes and solutions to this phenomenon.
Banal reasons
Let's start, perhaps, with a number of the most banal reasons why the mobile Internet may not work.
Their list looks like this:
- Negative balance on the phone. To exclude this option, you should check how much money you have in your account. The method may differ depending on the operator.
To find out how to check the status of the account on your phone, you should contact the operator. Most often, the SIM card has both a balance number and an operator number.
- The subscriber is outside the network coverage area. Another very simple and common reason. To exclude this option, you should look at the network indicator in your. An example of this can be seen in Figure 2.
To fix this problem, there is only one way out - to go where the device can normally catch the signal. By the way, a weak network can cause the Internet to simply work very slowly.
Clue: If this indicator always has a low value, even if you come close to the telephone tower with the device, then the problem is not in the network, but in the device itself. Then it should just be taken in for repair.
- The "Data Transfer" option is not enabled in the settings. All modern smartphones have this option. You can easily turn it off in the settings.
True, depending on the specific smartphone model, the location of this item will be completely different. For example, in phones with a platform, it can be found in this way:- go to settings;
- select the item "More ..." (Figure No. 3.a);
- go to the "Mobile network" menu (Figure No. 3.b);
- check the box next to the item "Mobile data transfer" (Figure No. 3.c).
As mentioned above, in different operating systems this item will be in different places, but its name will always be approximately the same.
- There was no automatic registration in the network after it was not there for some time. Such a phenomenon may occur after the subscriber leaves the subway or simply returns from places where the Internet did not work.
This is especially true for networks. In this case, there is also one and only way to fix everything, and it consists in rebooting your device, that is, turning it off and on again.
Depending on this process, it happens in different ways, see the instructions.
Lost settings
To exclude this option, you should go to the Internet settings on your phone and find the items there related to the APN, that is, the access point.
Depending on the model, the location of this item may also differ, but APN will remain APN anyway.
To fix this problem, there are two ways:
- Request settings from the operator.
- Manually set up the network connection.
The easier option is, of course, the first one. To find out how to request these settings, you should contact your operator or visit your mobile operator's website.
Information on the most common of them can be seen in Table 1.
Table 1. Request numbers for obtaining Internet settings for the most popular mobile operators in Russia
As for the rest of the operators, you will need to call the operator and ask him how to get automatic Internet settings.
In most cases, the settings will be set automatically and the user will not even notice it.
Only at the end will he receive a message with the following content: “Congratulations! Internet settings on your phone have been set successfully."
It happens that an SMS arrives, upon reading which the "Install" button appears.
Accordingly, you must click on it and the settings will be installed.
Manual network setup
With manual adjustment, everything is somewhat more complicated. An example of finding access point settings on Android phones can be seen below.
Step 1. We go to the settings, then select the "More ..." item, which is shown in Figure No. 3.a, then select "Mobile network" (Figure No. 3.b).
Step 2 In the menu that opens, open the "Access Point (APN)" item, as shown in Figure No. 4.a.
Step 3 Click on the button to add a new access point. Usually it consists of a simple "+" sign, as shown in Figure 4.b.
Step 4 Fill in the fields "Name", "APN", "Username", "Password", which are highlighted in Figure No. 4.c.
As for the values of these fields, you should also find out about them from the operator, for each network they are completely different.
For the most popular operators, the values of these fields can be seen in Table 2.
Table 2. Internet settings for the most popular operators in Russia
These menu items may be completely different depending on the phone. There are other reasons why the Internet does not work well or does not work at all.