After installing vipnet csp, programs do not start. How to solve the error of sending a report to the Pension Fund of Russia “The message is not encrypted or the message format is distorted. Copying a ViPNet CSP key
INSTRUCTIONS
VipNet installation CSP 4.2
VNIMANIE !!!
A . Before you start installing VipNet CSP close all running applications .
B . Make sure , that you have sufficient rights to install the software and write information to the registry (It is recommended to install and configure with local administrator rights, The local administrator password must be non-empty ) .
IN . INperform installation and configurationVipNet CSP locally on computer, and not through the remote access client .
G . Without registration, VipNet CSP will function for 14 days and will not be able to provide the legal significance of the digital signature. Therefore, this CIPF must be registered.
Installation of VipNet CSP
1. To obtain ViPNet CSP, you must go to the official website of the developer at http://infotecs. ru/downloads/product_full. php? id_product=2096 and select the ViPNet CSP distribution corresponding to your operating system. (Fig.1)
2. Complete the established registration procedure by agreeing to the terms of the license agreement (EULA) and filling in the required fields. Click the "Submit" button. (Fig.2)
3. Follow the received link to download the product and save the specified serial number. The serial number can also be found in the letter that you will receive at the address specified in the “e-mail” field. Wait for the distribution to finish downloading and start installing ViPNet CSP file Setup . exe from archive folder ViPNet CSP \ Soft \ x 32 (or ViPNet CSP \ Soft \ x 64) .
4. In the window that appears, you must agree to the License Agreement and click the button "Continue"(Fig. 3).
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6. At the end of the installer’s work, a window will appear with information about the successful installation of VipNet CSP. You must click " Close"and agree to the request to restart the computer (Fig. 5)
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8. In the next window, select " Registration request (get registration code" and press the button « Next»(Fig. 7).
9. In the window for selecting a registration request method, select “ Via the Internet" and click " Next"(Fig. 8).
10. Next, you must indicate the serial number if it is not in the “ Serial number " And "E-mail." It was recorded by us when downloading the program from the site (see paragraph 3 of these instructions) (Fig. 9).
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Configuring VipNet CSP to work with eToken key carriers
12. Click the icon (shortcut) ViPNetCSP on the desktop
13. A window will open « ViPNetCSP» on the tab Key containers.
14. In the drop-down list, select the item with the official container entry on the device and click on the button Properties. A window will open "Properties of the key container...".
15. Click on the button Open. A window will open "Certificate".
16. In the window that opens, click the “Install certificate” button (Fig. 13).
17.
The Certificate Installation Wizard will start (Fig. 14). Click Next.
18.
In the next step, check the boxes " Install publisher certificates" And " Install SOS"(Fig. 15)
19.
In the next window, check the box " Specify container with private key" and click " Next"(Fig. 16)
20.
In the window that appears, check the box “ Select device", enter the device PIN and press OK. Also in this window you can save your PIN code if you check the “ Save Pin code"(Fig. 17).
certificate. You must click " Yes", and then complete the wizard by clicking the " Ready"(Fig. 18 and Fig. 19).
Fig.18
22.This completes the installation. We installed and registered VipNet CSP, and also configured it to work with eToken key carriers.
What to do if, when sending a report to Pension fund The error “the message is not encrypted or the message format is corrupted” appears. The instructions explain how to solve this problem and send a report to the Pension Fund.
Reasons for the error
Most often, this error occurs when the report encryption program (crypto provider) ViPNet CSP stops working at the user’s workplace.
Possible causes of failure:
- Update operating system on new version
- Installing another crypto provider ( CryptoPro CSP or CIPF Verba)
If you installed another crypto provider, uninstall both encryption programs and install one. But standard uninstallation and reinstallation in most cases does not solve the problem, so clean the registry and other “traces” of the program on the computer.
So, to solve the problem you need:
- Completely remove the program
- Reinstall the CIPF program on your computer
You can clear data manually, but this requires experience with the registry editor, the ability to find all user settings in hidden folders. The easiest way to clean the registry is using programs.
In the instructions we analyze how to clean the registry with the program. Reg Organizer.
Don't skip the steps in the instructions. Follow a clear order of actions. If the action in the instructions does not match what is happening at your workplace, contact technical support.
Step-by-step instructions on how to solve the error of sending a report to the Pension Fund
Complete removal of the CIPF program
Step 1. Protect electronic signatures in the registry from deletion
According to the instructions, we will remove all traces of the ViPNet CSP encryption program, so protect yourself from accidentally deleting valid electronic signatures. To do this, copy them to another folder manually or via ViPNet CSP.
Copying a key manually
- Open the folder with the electronic signature. By default, electronic signatures are recorded at: C:\Users\*Username*\AppData\Local\Infotecs\Containers.
- Copy electronic keys to another folder. The only condition is that the folder should not contain the names “Infotecs” and “Contaiters”. Otherwise, Reg Organizer will delete them.
If electronic signatures are stored in another folder, and you do not know which one, copy the signatures using standard ViPNet CSP tools.
Copying a ViPNet CSP key
- Open VipNet program
- Open the electronic signature for copying
- Select a copy location electronic signature
- Copy the electronic signature
View detailed instructions “How to copy an electronic signature using the ViPNet CSP program».
After copying all the keys, proceed to the next step - download Reg programs Organizer.
Step 2: Download Reg Organizer
Find the Reg Organizer program and click on the button "Download".
Rice. 1. Download the Reg Organizer program
A window will open with the program automatically loading. To start the download, click on the button "Save file".
After downloading the program, install it.
Step 2. Install the program
Launch the downloaded distribution and the Reg Organizer Installation Wizard will open. Click "Next" to start installation.
Rice. 4. Program Installation Wizard
Accept the terms of the license agreement for use software, press "Next".
Rice. 5. License agreement
In the next window, select the installation folders and click "Next".
Rice. 6. Selecting the installation folder
The files will begin copying and unpacking. Wait for the processes to complete.
Rice. 7. Copying and unpacking files
Complete the installation with "Finish". Do not uncheck the box "Launch Reg Organizer".
Rice. 8. Completing the installation
Once completed, Reg Organizer will open automatically.
Step 3. Remove ViPNet CSP using Reg Organizer
On the left side of the Reg Organizer window, select "Remove programs".
Rice. 9. Uninstalling a program
In the section "Remove programs" Start typing the name of the ViPNet CSP program to filter out unnecessary programs from the list.
Select the ViPNet CSP program with the cursor and click the button on the panel "Uninstall a program".
The system will ask you to select options to change components. Select an item "Remove all components" and press "Continue".
Rice. 10. Selecting options for changing components
The standard program uninstallation will start. Click on the button "Delete".
Rice. 11. Product removal
Wait for the removal to complete, click "Close".
If removal using the standard mechanism fails, do not worry, this is only removal using the standard method. Next, the system will forcefully remove all its components.
Rice. 12. Complete removal
After standard way uninstallation, the system will prompt you to reboot the system. Opt out by clicking the button "No".
Rice. 13. Refusal to reboot
After standard removal Reg Organizer will offer to find traces of the deleted program. Click "Find" to start searching.
Rice. 14. Search for traces of the program
Reg Organizer will detect traces of VipNet and offer to remove them. Click on the button "Delete".
Rice. 15. Removing traces of VipNet CSP
Click the button "Ready" to complete the removal.
Rice. 16. Completion complete removal programs
Now all that remains is to clear the operating system registry from the VipNet CSP program
Step 4: Clean up your operating system registry using Reg Organizer
To clean the registry, on the left side of the Reg Organizer window, select "Registry Editor".
In the open editor window, look for traces of the program in the registry. To do this, enter in the search infotecs and press the button "Start Search".
Rice. 17. Registry Editor
After completing the data search, click the button "Mark all" And "Delete entries".
Wait for the deletion to complete and repeat the same steps with the search entry vipnet.
At this stage, records about the ViPNet CSP encryption program are completely removed from the system. As a final step, restart your computer and you can begin installing the ViPNet CSP crypto provider program.
Reinstalling the program on your computer
Step 1. Download ViPNet CSP encryption tool
Rice. 19. Version selection
In the next window, select a product "ViPNet CSP".
Rice. 20. Product selection
On the next page, select the distribution version to download.
If you have Windows 10, in the section "Beta versions" Only version 4.2 distribution is available.
If the operating system is lower than Windows 10, in the section « Free Products» We recommend choosing version 4.0 distribution.
Rice. 21. ViPNet CSP versions
To download the distribution, please provide contact information: Full name. and email. Agree to the terms of the EULA and enter the characters from the image. Click the button "Send request".
Rice. 22. Application for downloading the distribution kit
Rice. 23. Letter from webmaster
Step 2. Install the program
Open the downloaded archive and run the installation file. The ViPNet CSP installation wizard will open.
Rice. 25. License agreement
Place the cursor on the item "I accept this agreement" and press "Continue".
In the next window, click on the button "Install Now".
Rice. 26. Installing ViPNet CSP
Wait for the program installation to complete. Upon completion, the system will prompt you to complete the installation, click on the button "Close".
Rice. 27. Completing the installation
Step 3: Restart your computer
After closing the installation window, the system will prompt you to restart your computer. Restart your computer.
After restarting the computer, launch the ViPNet CSP program from the desktop shortcut.
Step 4: Register the program
After restarting the computer, the ViPNet CSP program will offer to register it officially, otherwise it will work in demo mode for 14 days.
If the ViPNet CSP version is 4.2 – item “Launch ViPNet CSP”, and then close the program window. And forward the report to the Pension Fund.
If you have installed ViPNet CSP 4.0, select “Register ViPNet CSP” and press "Next".
Rice. 28. Program registration
In the next window, select registration “Via the Internet (online)” and then click "Next".
Rice. 29. Method of requesting registration
In the next window, be sure to indicate your email and serial number (indicated in the letter). The remaining fields are optional.
Rice. 30. Registration data
The system will register the product and notify you about it. Click "Ready" to complete.
Rice. 31. Completing registration
Now re-send the report to the Pension Fund.
If the problem cannot be resolved, contact technical support.
This problem may occur if you do not have permission to create files in the folder in which you are trying to save the *.p10 request file. Try creating a folder on your Desktop and selecting it as the destination for saving the request file.
You need to download and install a set of software from personal account Federal Tax Service, in the subsection “Obtaining an electronic signature verification key certificate” of the “Profile” section, selecting the use option “The electronic signature key is stored on your workstation.” After restarting the PC, the “Generate a certificate request” button should have appeared in this section, then wait for the certificate to be issued, after which it can be installed in the PC storage.
To get more detailed instructions You need to contact technical support of the nalog.ru portal.
These errors may occur if you are using an antivirus that is incompatible with ViPNet CSP, for example NOD32. To restore functionality:
- Boot Windows into Safe Mode;
- Run “as administrator” the file “C:\Program Files\InfoTeCS\ViPNet CSP\SafeModeUninstall.bat” for a 32-bit OS or “C:\Program Files (x86)\InfoTeCS\ViPNet CSP\SafeModeUninstall.bat” for 64 -bit.
This error indicates that installation is impossible Microsoft components Visual C++ Studio 2008 Redistributable files. Remove regular means Windows through the “Control Panel” - “Programs and Features”, both Microsoft Visual C++ Redistributable 2008 packages. Download the latest versions of the components from the Microsoft website and install them:
If the installation is unsuccessful, contact your organization’s IT specialist or service technical support Microsoft.
These errors occur due to correct operation Microsoft Visual C++ Redistributable components.
To solve it:
- Remove by default using Windows through “Control Panel” - “Programs and Features” both Microsoft Visual C++ Redistributable 2008 packages;
- Reboot.
- Download from the website current version VipNet CSP, which supports work in your OS;
- Run the installation, select “recovery” or “start update” depending on what the installation program suggests;
- Reboot.
Operation with non-certified antiviruses is possible, but not guaranteed. For example, for ViPNet CSP and AVAST and AVG antiviruses to work together, you must use the current version of ViPNet CSP from the section. When using ViPNet CSP together with AVAST antivirus You must additionally disable the behavior screen.
Currently, compatibility with this antivirus is not guaranteed. If problems arise in the operation of your OS, we recommend uninstalling the current version of ViPNet CSP by loading the OS in safe mode. Before uninstalling, you must manually start the Windows Installer service. If the Windows Installer service does not start in safe mode, apply the bat file from the folder C:\Program Files (x86)\InfoTeCS\ViPNet CSP\SafeModeUninstall.bat. If you cannot enter safe mode, you must perform a system restore from the last checkpoint.
The certificate must be checked for validity. If, when checking a certificate, the error “There is not enough information to verify this certificate” occurs, then this error means that the root certificate of the CA of the Federal Tax Service of Russia, issued on June 28, 2016, is missing in the Windows certificate store.
On this issue, we recommend that you contact the technical support of the Federal Tax Service of Russia to provide a new root certificate from the CA of the Federal Tax Service of Russia.
The received new root certificate from the CA of the Federal Tax Service of Russia must be installed in the Windows storage in trusted root certification authorities.
When trying to obtain a registration code via the Internet, a connection to the registration server of OJSC InfoTeKS cannot be established within 3 minutes, and a warning window appears with the warning “Failed to connect to the registration system server.”
In this case, check your firewall settings. Access to the registration server of JSC InfoTeKS () via TCP protocol, port 80 should not be blocked.
If two applets are installed on your external device, ViPNet CSP will recognize the external device corresponding to only one of these applets. Working with two applets at once is not supported. To use a specific applet in ViPNet CSP from those recorded on your token, in the main ViPNet CSP window on the “Connected devices” page, disable the use of all types of devices except the required one.
For example, if the JaCarta and JaCarta GOST applets are installed on the token, ViPNet CSP recognizes the JaCarta device type by default. To use your token as a JaCarta GOST device, in the ViPNet CSP program, disable support for all types of external devices except eToken GOST/JaCarta GOST.
When connecting an external JCSD family device to a computer running Windows Vista or Windows Server 2008, performing cryptographic operations using keys located on such a device can take a long time.
To speed up cryptographic operations using JCSD devices, we recommend updating your operating system.
If, when you try to sign a macro or create a signed Microsoft package In Access 2007, there are no certificates available in the electronic signature certificate selection window, which means that you cannot sign the code. Contact your CA for a certificate that has the Code Signing attribute in the advanced key usage.
If, when you try to sign an email message, signing occurs but a certificate other than the one you selected is used, it means that the specified electronic signature certificate does not contain the certificate owner's email address or that the address does not match the email address from which the email message was sent. At the same time, at the moment
When signing a message, another certificate is selected from the system storage containing the email address from which the message is sent.
To resolve the error, follow these steps:
1 Create a request for a new certificate and include a valid email address.
2 Send a certificate request to the administrator of your certification authority and wait for the request to be completed.
3 Specify the received certificate as the electronic signature certificate.
If you try to sign an email message and receive a message that says there are no certificates that can be used to send from this email address, you should contact a CA to obtain one. The certificate must include your email address and include the “Secure” extension. e-mail" in the "Advanced Key Usage" field ("Enhanced Key").
If, when selecting a certificate for signing, the ViPNet CSP – “Initializing key container” window opens, this means that it has not been found private key, corresponding to the selected certificate. This can happen if the key container was deleted in the ViPNet CSP program. To sign a document with the selected certificate, in the ViPNet CSP – “Initializing key container” window, specify the path to the container that contains the private key corresponding to the certificate. If you do not know the location of the key container, the selected certificate cannot be used.
If you specify the path to a key container in the ViPNet CSP “Initializing a key container” window, this container will be added to the list in the “Key containers” section of the ViPNet CSP window.
If you encounter problems installing or uninstalling the program, contact technical support. When contacting, provide your employees with the program log files, which are located in the following folders:
If you are using an operating room Windows system XP or Windows Server 2003: C:\Documents and Settings\All Users\Application data\InfoTeCS\InstallerData\ViPNet CSP\Logs.
If you are using Windows Vista, Windows Server 2008 or later: C:\ProgramData\InfoTeCS\InstallerData\ViPNet CSP\Logs.
Attention! Before performing these operations, create backups key containers.
Sequence of actions:
1) Close ViPNet CSP.
2) Delete the files C:\ProgramData\InfoTeCS\adts.cfg and C:\ProgramData\InfoTeCS\adts.stg.
3) Delete the file C:\ProgramData\InfoTeCS\cont_info.dat
4) Reinstall the containers.
1. On the “ViPNet CSP Registration” page, select “Registration request (get registration code)” and click the “Next” button.
2. On the “Registration Request Method” page, select “Online.”
After selecting the registration method, you must fill in the required fields and click “Next”. ViPNet CSP registration will be performed automatically.
This error appears due to corruption of the csp.brg file from the %ProgramData%\InfoTeCS\ViPNet CSP directory.
To solve this problem you need:
1) Delete the csp.brg file from the %ProgramData%\InfoTeCS\ViPNet CSP directory;
2) Execute the program recovery script (Control Panel - Programs and Features - ViPNet CSP - Restore);
3) Launch the program and go through the registration procedure again using the information from the file “%ProgramData%\InfoTeCS\ViPNet CSP\reginfo.txt”, where “Serial number” is the serial number, “Registration code” is the registration code.
This version not intended for installation on Windows 10. Currently, a beta version of VipNet CSP 4.2.948766 has been released that supports this OS.
To work together ViPNet CSP and JaCarta LT you must use a special interface module. This module was developed by the company “Aladdin-RD”
You can obtain this module by contacting the Aladdin-RD company at http://www.aladdin-rd.ru/support/.
For ViPNet CSP and JaCarta LT to work correctly, the resulting module must be added to the system directories of the operating system in accordance with its bit depth: from the win64 directory to c:\windows\syswow64, from the win32 directory to c:\windows\system32.
In the near future, this module will be included by Aladdin-RD as part of the Unified Client software.
This module will not be distributed as part of ViPNet software.
As a rule, this happens due to a conflict with the antivirus installed on your PC. To exclude the possibility of antivirus influence, download to “ Safe Mode” and add the “Infotecs” folder to the trusted antivirus zone.
One serial number is registered once and on one computer. You can obtain serial numbers for registering ViPNet CSP software in the required quantity free of charge on our website. To do this, you need to go to the website, click on the banner “CIPF “ViPNet CSP Crypto Provider””, select the ViPNet CSP distribution you need (depending on your operating system) and fill out the form to receive a link to download the program. After this, you will receive a letter that will contain a link to download ViPNet CSP and a serial number for registration.
The distribution of cryptographic information protection tools (CIPF), which is ViPNet CSP, is carried out in strict accordance with the requirements of the FSB of Russia. Each instance of ViPNet CSP is subject to mandatory registration. You can order a disk with the ViPNet CSP distribution kit and the corresponding documentation through the commercial department by sending a request to.
ViPNet CSP is a free Russian crypto provider, certified by the Russian FSB as a means of cryptographic information protection (CIPF) and electronic signature. It is developed by the InfoTeKS company.
Attention
When preparing an application for connection to the 1C-Reporting service, the ViPNet CSP crypto provider is installed automatically on one of connection wizard steps, so there is no need to install it separately.
Installation of the ViPNet CSP cryptoprovider program described in this article is required only when connecting an additional (new) workstation to the previous one account 1C-Reporting. For more information about this, see.
To use the ViPNet CSP cryptoprovider program on your computer, you must complete the following steps:
Applying for a free ViPNet CSP distribution
To submit an application for the ViPNet CSP cryptoprovider program:
- Go to the InfoTecs company website at: http://www.infotecs.ru/product/vipnet-csp.html.
- At the bottom of the page that opens, click the “Download documentation and software” button (Fig. 1).
This will display a list of distributions. Select the one you need and follow the link with its name.
In our example, we select ViPNet CSP 4.2, because it is suitable for most operating systems.
After selecting the distribution, a page will appear on which you need to fill out an application (Fig. 3):
- Check the "I agree to the EULA terms" checkbox.
- Enter your full name, e-mail and characters from the picture.
- Click the "Submit Application" button.
If the application is successfully submitted, a corresponding message will appear (Fig. 4), and the data for installing the program will be sent to the specified email.
Downloading the ViPNet CSP distribution and installing the program
To install the program, unpack it from archive file and run the installation file (Fig. 6).
Before installing the program, the License Agreement window will appear. Check the “I accept this agreement” checkbox and click the “Continue” button (Fig. 7).
In the "Installation Method" window, click the "Install Now" button (Fig. 8).
The program installation window will appear (Fig. 9).
After installing the program, the computer is rebooted (if the corresponding box is checked - see Fig. 8) for the changes to take effect.
Attention
The ViPNet CSP program must be registered within 14 days while the demo period is valid! If you do not do this, then at the end of the demo period you will not be able to sign and send reports.
Registering the ViPNet CSP program
After restarting the computer to register the program (Fig. 10):
- Open the Start menu.
- Next, go to: "All Programs" - "ViPNet" - "ViPNet CSP".
- Launch the "ViPNet CSP" program shortcut.
A window will appear indicating that the program needs to be registered (Fig. 11). Click the "Next" button.
Attention
If you have previously used the ViPNet CSP program (for example, more than early version), then registration may not be necessary and all subsequent registration steps will be skipped. In this case, the program will be immediately available for use.
A registration window will appear, select “Request for registration (get registration code)” (Fig. 12).
In the “Registration request method” window, select “Via the Internet (online)” (Fig. 13).
In this case, your computer must be connected to the Internet. Click the "Next" button.
Fill in the data in the "Registration data" window (Fig. 14). Enter the product serial number from the letter that was sent when registering your application (Fig. 15).
A registration request window will appear, during which the entered data is checked (Fig. 16).
If registration was successful, a corresponding message will appear (Fig. 17).
After clicking the “Finish” button, a dialog box will appear asking you to launch ViPNet CSP (Fig. 18). You can immediately start using the program (Fig. 19).