Content personal account. Managing a content personal account in Tele2 How to delete a content personal account in Tele2
Infotainment services make life a lot more fun for many of us, but connected services require a daily fee. To activate an additionally paid subscription, you must follow the link, enter a command, and sometimes even install a pirated application. Users may not even be aware of their mailings, because a small amount of money is quietly debited from their account every day. Sometimes consent to connect such options occurs involuntarily. Most often, the most gullible groups of the population – children or the elderly – become victims of fraud.
The “Content Account” function, available for activation by Tele2 users, makes it possible to combat the threat of the balance being reset to zero at an unexpected moment. It involves opening a separate subscriber account to pay for content services. With it, the main subscriber balance is safe from scammers. Those who use additionally paid infotainment services (subscriptions) will have the opportunity to control expenses: more than the transferred threshold of funds will not be spent.
As soon as a person connects to a new operator, a main personal account is opened in his name. By default, all financial transactions go through it. We are talking about both incoming and outgoing payments, and the latter include payments for both basic services and additionally activated subscriptions.
Opening a content personal account as a Tele2 user means protecting yourself from the possibility of an unexpected balance reset. Typically, the user deposits a certain amount of money into his subscriber number. Funds from the main part can, if necessary, be transferred to the second - additional, so-called content. The cost of calls, messages (SMS, MMS), and Internet connection is paid from the main balance. If the tariff plan requires a subscription payment, the write-off is also made with the basis of the part. The content part helps you plan your expenses and prevent spending more than the amount of funds added to your balance to pay for paid services. If there are no funds on the content part, the paid subscription will not be activated, and the main subscription will not be debited. It is allowed to maintain the content part at zero balance. In this case, this will guarantee that additional paid subscriptions will not be paid. This security measure will help to effectively control children's waste. As a Tele2 subscriber, you can also secure your own balance.
If a Tele2 content account has not been created, you will have to pay for any additional subscriptions from the main balance of the subscriber number.
The procedures for opening, using, and closing this type of account are provided to subscribers free of charge.
How to connect a content account on Tele2
Connecting a Tele2 content account is carried out by contacting the sales office. To do this, you will need to write an application in the appropriate form. You must have the originals with you:
- passports;
- service agreements.
After writing the application, the user will have to wait approximately ten days. After the specified period has expired, the subscriber will receive an incoming SMS notification, the body of which will contain a notification about the successful opening of an account.
Step-by-step instructions for connecting a content account are as follows.
- Visit the company’s sales office closest to your place of residence with all the necessary documents.
- Writing an application in the appropriate form.
- Waiting within ten days.
- Receiving an incoming SMS notification from the operator about the possibility of working with an additional account linked to the account.
The big disadvantage is the lack of the right to independently manage the option using your Personal Account, calling an operator, or a system (USSD) request. Account management is carried out only through the company's office. Only in the official representative office the user will be able to create and close such accounts.
Both procedures are completely free for subscribers of the Tele2 operator.
How to use the content account
As soon as the cellular provider sends a notification that this option has been successfully activated, its use becomes available. If the subscriber is not interested in paid infotainment content, it is possible to maintain the initial (zero) balance value. If the user plans to allocate a certain amount of funds for additional subscriptions, the new account must be topped up.
Using a content account implies:
- replenishment;
- viewing available funds;
- transfer of funds (debiting, crediting to the main account).
These operations are performed by sending system requests with the appropriate commands (combinations of numbers and characters). A request or wish expressed by the word “set up” is inappropriate - no settings are provided.
You can view your personal account number, or find out your personal account, by dialing the command *160*1#.
If excess money has accumulated on the balance of the content part, it is possible to transfer funds to the main one. To do this you need:
- dial the combination *160*<сумма>*0#;
- send a system request by pressing the call key;
- funds will be debited from the content balance and credited to the main one.
When making such transfers:
- no commission is charged (translation is free);
- there is no minimum amount threshold for transfer;
- There is no maximum limit on funds for making a transfer.
How to top up
Replenishment, as well as verification and transfer of funds, is carried out by sending a system request. To top up your content account you will need:
- dial command *160*<сумма средств для пополнения>#;
- send a system request by pressing the call button;
- funds will be debited from the main account and credited to the content account.
The procedure is completely free, no commission is charged on the transfer amount. There are no restrictions on the minimum and maximum amounts of transferred funds.
How to close an account
You can close your account if:
- visit the sales office closest to your place of residence or work;
- call the help desk at 611.
The first method involves having the originals with you:
- passports;
- service agreements.
You will need to write an application in the appropriate form to refuse the option.
The second method involves the need to communicate personal data to the call center operator in order to verify the client, so it is better to prepare in advance:
- identification document;
- contract for the provision of services.
A call to the helpline at 611 will help Tele2 users disable the described option, without having to wait and write a statement. By dialing the specified number, the subscriber is taken to the voice menu. To communicate with a contact center specialist, according to the recommendations of the autoinformer, you must enter a certain digital combination in tone mode. The consultant will help you close a previously opened content account; to do this, you will have to dictate the passport details of the SIM card owner.
Have you ever been perplexed by money being withdrawn from your mobile account for no reason? Surely many users of modern smartphones have been in this situation. Why might this happen? It all depends on many reasons, but the main thing is that the user ends up on a subscription page for some content, for example, music, without even knowing it. These stories happen to clients of various mobile operators, including Tele2.
Modern young people open their browsers in search of the latest music hit or video clip, but when they open this or that site, they discover that there is no necessary information, and a helpful link tells them where they can listen or watch it. You suspect nothing and, of course, make the transition, and when you write a link, a fraudulent script is built into it, which automatically, without your knowledge, issues a subscription. This automatically means daily debits from your mobile account.
However, it is simply impossible to find out in a standard way - no SMS is received from the operator about connecting to a paid subscription, but money is debited daily. Moreover, the amounts can reach up to a thousand rubles a day, and a naive user finds out about this when it is too late to do something. This usually appears when printing out the details of expenses, and only then does it become clear where the money actually went from the account.
Why do you need the “Content Personal Account” service?
Even if you make a claim against the Tele2 operator for some subscriptions, you will most likely lose - after all, the operator itself did not participate in this fraudulent scheme, but only provided traffic to enter the Internet space. And no amount of printouts or details will help here - you yourself went to a dangerous site with a dangerous script.
BUT! There is an effective way to protect against unauthorized debiting - to create a separate Tele2 content personal account. Any user of the company has the right to activate this service, thereby protecting their individual mobile account from various types of scammers.
A connected account separate from the main balance will not allow fraudsters to directly get to your funds, and even if this happens, the main money will not be touched.
How to activate the service to control funds?
From your smartphone, dial the command * 160 # and send a request using the voice call button. This command will create a so-called “content account” separate from your main balance, and your main funds will be inaccessible to all kinds of scammers and swindlers.
Why do operators keep silent about such a useful option? The answer suggests itself - they receive their percentage of all your paid subscriptions, even without the knowledge of the operator.
To protect yourself from unexpected expenses, you can do the following:
- Receive information about connected paid subscriptions by sending a request with the command * 160 * 1 #, and activate it with the voice call button.
- Open the My Tele2 mobile application, if you have already installed it on your mobile device, and in the information section, uncheck all active items. If it is not on your device, install it from your manufacturer's store.
- Open the Personal Account page on your home computer and view the detail reports; in the services section, uncheck all active subscriptions.
Transferring funds to a content account
Well, if you still need some subscriptions to certain content, then you can transfer a certain amount to a specially reserved account with the command * 160 * amount # and the voice call button. To return the money back, use the command * 160 * amount * 0 # and do not forget to press the dial button.
To close your account, you can call your operator and ask him to disable the use of a separate reserved account. The cost of connection/disconnection is 0 rubles, that is, the operator does not charge funds for opening a reserved separate content account.
All these methods will help protect your personal funds and not be left in the red when you urgently need to contact your family or friends.
In our family, almost all members are Tele2 subscribers - we are satisfied with everything: the tariff, coverage area, quality of communication, and this review would not have appeared if just a few days ago a very unpleasant incident had not occurred - my husband was charged 720 "in the meantime" for a month rubles
Someone will say: “That’s how it is with your husband, not with you! This review is not based on your own experience!” How founded!
It all started when my husband asked if I could top up his account, since the time had come for the subscription fee to be charged. I replenish his account, because this is the most convenient way to withdraw money from WebMoney with a minimum commission, and he puts the same amount on my card. Hearing this request, I was very surprised - literally on the 10th, I specially withdrew 350 rubles to his account in advance so that he would once again not forget about the subscription fee and the packages of unspent minutes would roll over to the next month. I immediately went to the Tele2 website and ordered detailed expenses. Imagine my surprise that just a week ago my husband contributed another 350 rubles. and there were less than 5 rubles on the account.
Below are the details:
720 rubles for incomprehensible content!
The husband immediately called the helpline and the following dialogue took place:
Hello, please tell me why 720 rubles were written off from me?
You have two Tele2 subscriptions - XXX and Music
So I didn’t connect anything!
You might be surfing the Internet, an advertisement pops up and you accidentally click OK.
Ahhh, well, the children could do this, they play on my phone
As a result, the conversation ended in nothing, and I still sat and studied the details. The subscriptions were issued on weekdays between 8 and 9 o'clock, when the husband was driving and physically could not use the phone.
I also decided to call the helpline and the consultant mockingly suggested that I connect the promised payment while the commission sorted out whether my husband signed up for the subscription or not. Moreover, the consultant exerted pressure during the conversation and after 15 minutes I finally gave up and ended the conversation. However, this did not stop me; I began to search in the search engine for similar situations and their resolution.
On the advice of the same deceived subscribers, I went to the official Tele2 website and wrote to the ambulance service. They not only promised me a 100% refund within a week, but also immediately returned 300 rubles to my account so that the subscription fee could be paid off according to the tariff.
Just below I attach a fragment of correspondence, which describes in detail how a subscriber can “connect” to paid Tele2 subscriptions:
After this small victory, I still wasn’t going to write a review until I decided to check my mother-in-law’s expenses:
and your own:
Ta-dam! Content again! But no one plays on my mother-in-law’s phone or mine!
Having learned from the previous charge, I immediately went to the ambulance service:
I was so lazy to start anew the discussion on each issue that I directly wrote to the consultants: “I know that this is illegal and I am entitled to a 100% refund.”
"As an exception, we will return all funds to you and disable all subscriptions!"
It was incredibly nice that I managed to defend my rights and get all the money back, but it would have been even nicer if this situation had not arisen at all.
This is how clever their subscription mechanism is! I always put money exactly towards the subscription fee and the day before it is written off, but here in a couple of months I deposited 50 rubles more than necessary and they connected me with modest subscriptions of 4 and 8 rubles a day, but you can go wild on your husband - 60 rubles/day is the best! Moreover, the husband, judging by the details, was listening to music at 12 o’clock at night, and at 3 o’clock he received XXX materials for such a substantial amount in the presence of unlimited Internet and a working profile on Toloka, where there is a lot of this stuff - for free and for every taste. In general, the version with the husband is simply fantastic, since at 11 pm he is already having his tenth dream. Well, subscriptions from a woman who only uses her phone for calls also look very implausible.
I’ll tell you a little more about the tricks of this operator. My tariff is called “My Online”/350 rubles per month and completely suits me:
I was happy with it... So I just went to my profile to take a screenshot of the tariff parameters and saw this surprise:
The thing is that one day I added a package of minutes for 50 rubles and this amount began to be debited from me every month. I thought that everything here is like on MTS and the package is connected one-time, as needed, but nooooo, I increased the monthly subscription fee.
When I was sorting out the content, I removed the additional package and was sure that the amount of monthly write-offs became 350. And so it was:
I confirmed my actions:
And after a couple of minutes an error pops up:
Would you wait another two minutes after confirmation? I - no!
At this point I would have finished my review, but then I noticed that my funds were again debited for something. I immediately order the details:
CONTENT! WHAAAACK?! Just yesterday, all my subscriptions were turned off at the ambulance service; this subscription is not in the list of services!
I “ordered” the content at the very moment when my phone was lying in my bag, and I was supporting my daughter before her performance at a choreographic competition. “In fact” I enjoyed the subscription with “Unforgettable Travels”:
This time, at the emergency call center, I came across a more stubborn consultant and refused to return my 8 rubles. The amount is ridiculous, but the situation itself is extremely unpleasant, because just yesterday I read a “sincere” apology on behalf of the company. Neither I nor the Tele2 employee wanted to give in to each other and in the end I was transferred to another specialist:
The second specialist took a very long time to load the information on my SIM card. Perhaps my chat was simply left “hanging” on the sidelines, in the hope that I would spare my time and forget about my pennies. After a decent number of minutes I received this response:
I put my passport in my purse, I’ll run into the Tele2 office this evening and add some paperwork to them.
______________________________________________________________________________
CORRECTED 17:30: They gladly accepted my application and promised to resolve the issue within a month.
Corrected 02/27/2018: From the very morning this surprise awaited me:
My 8 rubles were returned to me, but with what text! "For the subscriptions you connected!"
I hope they won't connect anything else to me.
____________________________________________________________________________
In response to my request to disable additional packages, they sent me combinations, by typing which I received a message that there are no additional services, but this package added to the basic tariff is still hanging in my personal account:
And to this question I received this answer:
CONTINUATION OF THE STORY:
Yesterday we were sitting at a party, drinking wine, and the phone on the table suddenly lit up. And there is a letter of happiness - you have a xxx subscription, 30 rubles per day. Having been taught by previous write-offs, I went to the website, and there I was turned away from the gate, I was “mugly” for an hour, and in the end the money was returned and about CONTENT ACCOUNT told about which apparently it’s not supposed to be talked about:
I want to let you down result: I am not going to change the operator, since I am completely satisfied with my tariff and the quality of communication (as well as my family members), but I will monitor expenses on a monthly basis. In a similar situation, ask about the service I described above.
Most users get annoyed when they receive mobile subscriptions. A command entered by mistake, followed by a link - and you have already been subscribed to a service that constantly debits money from your balance. First of all, subscribers who are less technically savvy suffer from this problem. A specialized set of services helps protect the client from unnecessary expenses. In this review article we are going to look at the “Content Personal Account” service from Tele2 - what this service is and how you can use it.
Entertainment and information services are mainly subscriptions that consume the balance of telephone funds. Some people are even interested in them, while others simply get annoyed at the sight of them, because for the most part we are not able to notice their appearance.
Here are ways to avoid subscriptions:
- Do not click on incomprehensible links found on the Internet - there are a lot of them on the Internet, they imply an automatic subscription to entertainment content;
- Do not enter commands that are unknown to you - if you come across a command that interests you online, do not rush to send it. Find reviews about it online and make an informed decision;
- Do not make calls to short numbers - calls to certain numbers will certainly lead to the appearance of subscriptions;
- Do not use pirated software from resources with dubious content - such resources are full of viruses that lead to unwanted automatic subscriptions.
There are protections against this malware. For example, most smartphones today are equipped with a blocker for calls and sending SMS to short numbers - first the system makes sure that the user is familiar with the prices.
Now we invite you to familiarize yourself with the “Content Personal Account” from Tele2 and how it helps solve the problem with dubious content. This option involves opening a special the account from which entertainment services are actually paid for. And if there is no money in the account, then the paid subscription is simply not activated. This principle guards against the loss of client funds.
We also recommend that you definitely use a content personal account if you are surrounded by people who do not understand computer security. For example, the service will come in handy for children and people of retirement age - these groups lose money the most. In short, the risk of subscribing to something unwanted is always present.
Connecting the “Content Account”
There are no specific USSD commands that can connect a client to a content account in Tele2. You won’t be able to add it through your “Personal Account” either. The mechanism why the operator does not give the right to personally manage the connection of this service is not completely clear. Based on this, we have only one option left - we arm ourselves with a passport and go to the Tele2 branch - only with the help of office specialists will they connect us to the “Content LAN”.
The operator allocates 10 days for this procedure - the subscriber will learn about the successful completion of the connection operation after receiving an SMS. All this is very strange, for example, for Beeline this operation does not take even a minute.
If for a number of reasons you want to disable the “Content Personal Account”, you also need to come to the Tele2 branch. There is also a simpler method - the service is deactivated by calling the number 611 . In this case, the account will be removed from service instantly, and you will not have to wait 10 days for completion, as when connecting.
How to use the content account?
We wrote earlier that financial contributions for entertainment services must be written off not from a regular account, but from a special one - for this it needs to be replenished in advance. If there are no funds, then various types of paid services will not be able to be assigned to your number. If you still feel the need for them, top up your content account. For this purpose, enter the USSD request *160*amount#— funds from your balance will be redirected to the content account.
It is also possible to use additional commands. For example, request *160*1# needed to check the balance of funds on the balance of the content drug. If you understand that the amount placed on it is large, then it is possible to return it to the main account by sending a USSD command *160*amount*0#. There are no restrictions on amounts, as well as commissions.